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Mastering intranet management
21-23 February, 2012, London

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Top 3 rated articles

Japan in crisis:­ The role of commun­ication and social media

Driving cultural change at BASF

Measuring supervisor communication

Communication measurement articles archive

Rajiv Arvind Auditing communication at Maersk Line

Klavs Valskov is determined to prove to senior leaders that his function makes a difference to the organization as it journies through tough times. He explains how he carries out a yearly communication audit to assess how his team’s efforts impact the workforce and also to gather evidence of the value they bring. Read more

 


Angela Sinickas

How to conduct research with hard-to-reach employees
Identify the most suitable methods of research for different types of remote workers, to help get higher response rates and other added benefits.


Kate Feather

Is measurement measuring up?
A 2008 survey tells us about the state of internal communication measurement across the globe, and reveals that many communicators think senior managers have little belief in the value of communication measurement.

 


CASE STUDIES AND OPINION

Engaging employees on a global scale at G4S
Putting measurement data in context: the role of storytelling in leadership buy-in
Tailor-made over off-the-peg
How to review the function: A four-stage approach
Matching audit tools to the information you need
Auditing communication at Maersk Line
Essential techniques for employee engagement
Creating a targeted survey at ntl
How Capital One raises survey response rates
How FedEx delivers on employee feedback
How “homework” helped Prudential measure employees’ brand understanding
Taking the workforce’s temperature at VisitScotland
Calculating ROI at Westec
Using a pilot study to calculate ROI at the US Internal Revenue Service
Motorola’s 60-second survey
Why measure communication?
When to use focus groups
Creating a communications dashboard
Choosing the right metrics to benchmark
Are you guilty of a pseudo-magical approach to research?
Honing roadshow content using focus groups at Medavie Blue Cross
Employee research: What are your people really telling you?
Striving for the ultimate KPIs
DATA: Linking communication to financial results
B&Q: Putting number on line manager communication
How Caterpillar partnered with HR to improve employee research
How Columbia Gas benchmarked its communication performance
Demonstrating cost versus benefit
Why employee surveys are failing to deliver
Conducting focus groups about internal communication
Focusing on high performance communications at Owens Corning
DATA: Linking communication to financial results
Are you worth your salary?
OPINION: A slavish stare at the bottom line
The high-performance communication system
Is measurement measuring up?
Gauging the effectiveness of your communication role

 

TOP TIPS

TOP TIPS: A five-step formula for calculating communication ROI
TOP TIPS: 5 tips for successful benchmarking
TOP TIPS: 10 ways to prove your worth
TOP TIPS: Getting the most from your measurement
TOP TIPS: Top 5 communication measurement tips
TOP TIPS: Getting value from your measurement
TOP TIPS: How to organize focus groups
TOP TIPS: How Allied Domecq revamped its employee opinion survey
TOP TIPS: 3 ways to measure your corporate culture

 

HOW TO...

How to write better survey questions
How to review the function: A four-stage approach
How to make your audit “hands-on”
How to do due diligence research
How to take the numb out of numbers
How to calculate sample sizes for surveys
How to plan and design a survey
How to conduct research with hard-to-reach employees

 

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