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TOP TIPS: Six steps to a winning intranet with AEP 
In 2007, the intranet at American Electric Power was recognized by the Nielsen Norman Group as being one of the top 10 in the world. Here, William Amurgis, AEP's manager of intranet strategy, explains why he feels design is so important and offers advice on how to get it right.
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TOP TIPS: Five fast ways to increase your communication influence
Are you frustrated at what you perceive as a lack of influence, or less influence than you’d like to have? Try simple tasks like reading what the boss is reading, and gradually testing your courage in small ways, and you'll soon notice the difference, says Geri Rhoades, VP Organizational Development, Cafco Construction Management.